Privacy Policy

This website is hosted by TenderLink, a provider of digital procurement platforms enabling Purchasers and Suppliers to transact in a global marketplace. This privacy policy outlines the manner in which we use information we may collect from visitors to our web site and/or where services are purchased from us. At its discretion TenderLink may change the contents of this policy from time to time. Any changes will be immediately effective upon posting to our website. It is your responsibility to ensure you are familiar with the latest version of the policy and your continued use of TenderLink’s service will signify your acceptance of any changes made.

Our postal address is:

Australian Head Office
Fairfax Digital Australia & New Zealand Pty Limited T/A TenderLink.com
Suite G06
175 Sturt Street
SouthBank
Melbourne, VIC 3006

New Zealand Head Office
Fairfax Media Operations Limited T/A TenderLink.com
PO Box 154
New Plymouth
NEW ZEALAND

We can be reached via e-mail at privacy@tenderlink.com or you can reach us by telephone on 1800 233 533 in Australia, or 0800 698 363 in New Zealand.

If you subscribe to, or are registered on one of our services, we will ask you to supply information that we will record on our files for the purposes of providing the service. This information remains confidential and will never be released to a third party under any circumstances. We do not rent our subscriber lists and the email addresses we hold are never divulged to any third party. Some of the information we store within our database is also stored on our web site. This information is used to allow you as the subscriber access to our services online. Not all of your information is available on our web site.

We take great care in ensuring the integrity of your data is secure. Our privacy policy complies with the laws in Australia and New Zealand which are amongst the most stringent in the world. Our employees have been trained when dealing with telephone enquiries to ensure reasonable steps are taken to authenticate the caller and the information they are requesting. A separate policy covers our password and user access levels.

For each visitor to our web site, our web server may record the details of your IP address. If this is recorded, it is used to research the search functions on our web sites that enable us to better understand usage patterns, visitor movements within our site, search options requested etc. The IP address is not held on a database at any stage. Subscribers to our services who provide email addresses do so on the understanding that their e-mail addresses are a necessity to enable us to provide the service.

How we use your information

The primary purpose for which we collect information about you is to provide you with products and services you have requested. We also collect information about you for the purposes outlined below:

• to provide you with news and information about TenderLink’s products and services;
• for purposes necessary or incidental to the provision of goods and services to you;
• to personalise and customise your experiences;
• to manage and enhance our products and services;
• to communicate with you, including by email, mail or telephone;
• to verify your identity;
• to investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity; and/or
• as required or permitted by any law (including the Privacy Act).

Secure Server Credit Card Details

When you enter the TenderLink system with your unique User ID and Password, all pages will switch to https. This means the information you view on screen, or any details you provide in order to transact, are secure pages.
In some cases, you may be required to provide credit card details when transacting within our system. A credit card transaction will require you to provide personal details including your credit card number. These details are NOT stored on our system and you can be assured the information you provide is safe and secure and for one time use only. TenderLink use banking strength encryption technologies to ensure our customers feel confident in using our services.
Explanation of terms

Browser

Used to locate and display Web pages via a software application. The most popular ones are Netscape Navigator and Microsoft Internet Explorer.

Cookie

Message given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie's main objective is to identify users and personalise their visit by customising web pages for them for example by welcoming them by name next time they visit the same site. A site using cookies will usually invite you to provide personal information such as your name, e-mail address and interests.

IP (Internet Protocol)

All networks connected to the Internet speak IP, the technical standard that allows data to be transmitted between two devices. TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and that the messages are understood.

IP address

If you are connected to the Internet you have one, for example it may look something like this 197.124.98.9. Most users are assigned a temporary address each time they log on. Having a temporary or session address enhances user security because it makes it more difficult for others (e.g. hackers) to access such a user's session.

Web Server

Delivers ("serves up") web pages to your computer.